Decision Support & Process Improvement
Turning information into insight and organizational intelligence
Decision Support and Continuous Improvement builds on this foundation by providing clarity and structure under pressure, optimizing processes, and enhancing efficiency. Decision support frameworks help prioritize and sequence actions to enable consistent, repeatable processes, and enhance speed in decision-making. Streamlining operations and improving performance ensures that the strategic initiatives of the Institute are executed effectively and deliver measurable results. This operational excellence supports the strategic goals, making them more attainable and impactful.
Georgia Tech Strategic Consulting (GTSC) helps organizations make smarter, faster decisions by providing data-driven insights instead of relying on assumptions or anecdotal evidence. Our decision support services enable clients to optimize operations, improve experiences, and achieve better outcomes through informed, evidence-based choices. GTSC also works closely with stakeholders to map current processes, identify areas for improvement, and design more efficient and effective future-state workflows. Using a lean continuous improvement framework, we support process enhancements across functions of any size or complexity.
Aiming for operational excellence through decision support and process improvement, we combine smart tools for decision-making with practical ways to improve processes, helping teams work more efficiently and reach their goals.
Target outcomes for this work include the following:
Decision Support
- Leaders receive timely insights to make informed, agile decisions.
- Analysis includes interdependencies and downstream implications of options.
- Decisions are grounded in institutional strengths and external realities.
- GTSC equips leaders with actionable intelligence and scenario planning.
- Data-informed decisions support both immediate needs and long-term goals.
Continuous Improvement
- Root causes are addressed through collaborative problem-solving efforts.
- Service quality and stakeholder satisfaction are enhanced through improvements.
- Documented processes increase consistency, efficiency, and resilience.
- Staff gain skills and apply knowledge to drive organizational improvement.
- Improvement efforts are sustained through shared ownership and learning.
“I really appreciated the opportunity to collaborate with colleagues from different groups and departments. Working together gave me a better understanding of the overall process and allowed us to share ideas and identify ways to improve it. This kind of cross-team collaboration doesn’t happen often, so having everyone’s perspective and support was a valuable and rewarding experience. I like that you allow us to provide our feedback after every session and that some of the suggestions were implemented in real time. Keep offering this level of service!”
SIMPLIFY @ Tech Process Improvement Event Participant
Engagements in Fiscal Year 2025 Involving Decision Support and Process Improvement
- Student Success Organizational Review
- Institutional Decision: After Action Review
- Graduate Education & PostDoc Organizational Alignment Review
- Office of the Arts Organizational Transition
- New Student Orientation (FASET) Review
- Hiring & Onboarding Process Improvement (SIMPLIFY @ Tech)
- Federal Funding Reduction Scenario Planning